Refund & Cancellation Policy

1. Platform Subscription Cancellation

Hub Owners may cancel their Gadura Commerce subscription at any time through the Billing page in their dashboard, or by contacting us at commerce@gadura.com.

Upon cancellation:

• Your Hub remains active until the end of the current billing period
• No further charges will be made
• After the billing period ends, your Hub storefront will be taken offline
• Your data will be retained for 90 days, during which you can reactivate
• After 90 days, data may be permanently deleted

2. Free Trial

New subscribers receive a 30-day free trial. Your payment method is collected at signup but you will not be charged during the trial period. If you cancel before the trial ends, you will not be charged.

3. Statutory Cooling-Off Period

Where applicable under the Consumer Contracts Regulations 2013 (UK) or the EU Consumer Rights Directive, consumers (natural persons not acting in a business capacity) have a statutory 14-day cooling-off period from the date of subscription. During this period, you may cancel for a full refund, provided you have not materially used the service beyond initial account setup.

To exercise this right, contact us at commerce@gadura.com within 14 days of your subscription start date.

4. Subscription Refunds

Outside of the statutory cooling-off period, subscription payments are non-refundable. Partial-month or partial-year refunds are not provided for mid-cycle cancellations.

Exceptions may be made at our discretion in cases of billing errors, extended service outages, or other extraordinary circumstances. Contact commerce@gadura.com to discuss.

5. Product Refunds (Hub Transactions)

Gadura Commerce does not sell products directly. All product transactions occur between Hub Owners and Buyers.

Hub Owners are solely responsible for:

• Setting and displaying their own refund and return policies
• Processing refunds to Buyers
• Handling product returns and exchanges
• Complying with applicable consumer protection laws

If you have a dispute about a product purchase, contact the Hub Owner directly. If you are unable to resolve the matter, you may contact us at commerce@gadura.com and we will attempt to facilitate communication, but we are not liable for the outcome.

6. How to Request a Refund

For platform subscription refund requests, email commerce@gadura.com with:

• Your account email address
• Hub name
• Reason for the refund request
• Date of subscription or payment

We aim to respond to all refund requests within 5 business days.

7. Contact

Gadura Limited Liability Company

3rd Floor, 86–90 Paul Street, London EC2A 4NE

Email: commerce@gadura.com